Frequently Asked Questions
To help you understand our services, here are answers to frequently asked questions about printer supplies and accessories.
Common Questions
Are you a trading company or manufacturer?
We are a factory.
What are your payment terms?
1. Mould fee: 100% prepaid T/T.
2. Sample: 100% prepaid T/T.
3. Mass production: 10% advance payment, 80% mid-term payment, 10% final payment (after product quality meets standards)
OEM/ODM
Support OEM/ODM
Sample/Mass Production
Free Samples
Shipping
1. Customers are responsible for shipping costs
2. For samples and small batch orders: by DHL/UPS/TNT/FedEx/etc
3. For large quantities (over 300 kg): by sea, air, rail, or dedicated line.
Who is responsible for my project?
Each project is assigned a technical sales manager and a lead project engineer who will be involved from project start-up to part delivery.
What is your MOQ (minimum order quantity)?
San Print does not have a minimum order quantity requirement. Our services can support you from one-off prototypes to medium and large-volume production.
How much import tax do I need to pay for my goods?
Import tariffs vary greatly from country to country, depending on the type of imported goods and national policies.
General Manufacturing
What types of product do you offer?
We provide printer supplies and accessories, such as toner, ink, etc.
Quality Assurance
Do you have any quality certifications?
San Print is ISO 9001:2015 certified. You can download our certificates here.
